Customer Support Videos
WHY USE CUSTOMER SUPPORT VIDEOS
Customer Support Videos are a great way to help customers solve their problems by not only telling them the solution but actually showing it to them. Customer support is an ever growing and important part of any business and being able to respond quickly and effectively is key to that.
Customer Support videos allow the support to feel more personal even if they are pre-recorded. This makes customers feel better about the support and your brand while making the support teams jobs easier.
WAYS TO USE CUSTOMER SUPPORT VIDEOS
You can use Customer Support Videos as pre-recorded, informative, videos to help customers fix common problems they might have. Being able to easily send a video that explains the solution to a problem makes things easier for both the customer and brand.
You can also use live video or custom videos for customer support to make it feel more personal and connect with the customers while helping them. These videos are made specifically for the customer and their problem and can help them find a solution much easier.
KEY STRATEGIES FOR CUSTOMER SUPPORT VIDEOS
Keep it authentic and personal.
Try to connect with the customer emotionally.
Keep track of common problems in order to create new videos for them.